1. Customer Care
Customer care that helps you build meaningful relationships by delivering a personalized, Multichannel customer experience. We provide exceptional customer care that helps you build relationships that improve satisfaction, nurture loyalty, and boost revenue growth. 2B2 TradeNets will help you deliver a personalized, multichannel customer experience that meets your customer care and business goals while lowering your service costs.
• Multilingual 24/7/365 service and support
• Multichannel interaction with clients
• Frameworks for management efficiency
If you want to optimize your customer care experience please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.
2. Web chat support
What Makes Our Chat Solution better ?
We value our clients time and seek to provide immediacy of digital support.
Chat services are becoming a
necessity of customer Care, thus we offer chat which will boost your effectiveness in your digital care journey.
• Drive better performance through variety of customer engagement strategies
• Customized Global operation model ensuring that all agents meet our clients standards of performance. For successful operation we bring together recruiting, training, and quality operational practice s. Thus we can provide the right talent with right skills to serve your customers.
• Improved Analytics enables us to identify opportunities for operational improvement and increased agent productivity. We use those insights to refine the customer journey design and to improve first contact resolution and other key metrics.
We will deliver the chat engagement experience your customers demand, with the operational support and scalability your company needs. Having the right support can make chat successful. Give customers the chat experience they expect !!!
Wherever you are in your digital care journey,B2B TradeNets can meet you there and develop a roadmap to where you want to go.
3. Technical support
We offer multichannel technical support solutions for a various products and services.
• Speed Resolution for Your complex Products
• Multi –tiered technical support will offer you personalized services which
will cover not only routine questions but also advanced technical issues.
Our support engineers have deep experience and advanced certifications which enables them to satisfy IT professionals
• Sales Support
• Order Taking
E-mail support services